Leadership Coaching

Leadership Coaching – Executive Director – Educational Institution

Challenges:

Widespread employee dissatisfaction and dis-engagement were driving high turnover. Corporate leadership referred facility director to coaching in order to provide an opportunity to improve emotional intelligence and performance.

Solution:

Assessment, feedback and focused leadership performance coaching. Performance improvement goals included:

  • Critical thinking and decision-making capabilities
  • Ability to communicate effectively and positively in order to improve performance of direct reports
  • Ability to communicate effectively and collaboratively with peers and leadership

Outcome:

Over a six-month period, the client achieved significant improvement, including the ability to use a critical-thinking model to make objective decisions, to become less reactive and to maintain composure and focus when faced with difficult situations, and to communicate improvement needs to employees, while maintaining a mutually-respectful culture

Feedback from Leadership:

“Prior to your coaching, there was 90% turnover. Based on your work, a ‘system of thinking’ was developed that encouraged a more supportive and educational approach to management of staff – as opposed to the former punitive approach which had been offensive and a detriment to retention.”

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